Organizational structure of the hotel: how it works

The organization of a hotel depends on its scale and business size. In mini-hotels with up to 20 rooms, there is no need to build complex schemes and divide the staff into distinct departments. But what if the hotel is part of a chain and has a large number of rooms? How to organize the hotel structure correctly and what employees are needed for this?

Types of organizational structures

An organizational structure is a hierarchical distribution of management and delegation of authority.

There are three forms of management:

1. Linear structure.

This form is easiest to install in small hotels. One line Manager manages the division, and each rank-and-file performer is competent in many areas. For example, the administrator can partially perform the functions of a maid, control the delivery of a laundress, household supplies, be able to control reservations and work with clients at all stages. This structure allows you to avoid contradictions in tasks, and it is easier to control the work of employees.

2. The functional structure.

The organizational structure assumes two-level management. One specific Department is the responsibility of the functional Manager, who only deals with his own Department.

Divide the hotel simply into functional departments:

  • Reception and accommodation service;
  • Catering service;
  • Personnel service;
  • Financial department.

This scheme improves the efficiency of a particular Department, but due to poor communication between departments, some issues may take a long time to resolve without agreement. It is easy to apply this scheme in medium and large hotels. For mini-hotels, this structure may seem superfluous.


3. Linear-functional structure.

The combination of both structures can be suitable for hotels of any level and size. The work is structured in such a way that the line Manager has functional segments within the Department.

For example, the head of the room Fund reports to the managers of the booking service, reception and accommodation, etc. It turns out that the functional Manager is responsible for his segment, and the linear Manager is responsible for the entire work of the Department as a whole.

This scheme increases the company's staff, so it is used in large hotels. But many recommend using a combination of the two schemes to take advantage of all the structures.
organizational structures

What departments does the hotel have?

When a hotel Manager chooses a structure, they must allocate key positions and departments to the hotel.

1. Managing staff. These include a line Manager and a functional Manager. These are the people who coordinate and control the work of all hotel departments.

2. Reception and accommodation service. No hotel can do without administrators. The administrator is the face of the institution, so the selection of staff for this position should be taken seriously.

3.The guest services team. Lower-level hotel staff, but no less important. The presence of a courier or doorman is not necessary in small and medium-sized accommodation facilities, but in large hotels the position is necessary.

4. Economic service. No accommodation facility can do without the work of maids and laundries. The comfort and pleasant emotions of guests largely depend on cleanliness.

5. Food service. Not all hotels have a restaurant or service in the form of food delivery to the room. But in a hotel from 3* such staff is necessary.

6. Security service. A mini-hotel can use this service on outsourcing, but in large hotels, security is always present in the state.

7. Engineering service. Another Department that can be outsourced, but it is better to have contacts of trusted people at hand.

8. HR and financial services. In mini-hotels, these positions are closed by the hotel Manager, who independently maintains financial reports and hires staff. In large hotels, suitable positions have long been present.

The hotel is a large ecosystem consisting of many departments. The larger the hotel chain and the hotel, the more staff it requires. In a mini-hotel, things are easier, you may need up to 10 people in the staff to organize the work, and the rest of the functions can be outsourced.
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