An organizational structure is a hierarchical distribution of management and delegation of authority.
There are three forms of management:
1. Linear structure.
This form is easiest to install in small hotels. One line Manager manages the division, and each rank-and-file performer is competent in many areas. For example, the administrator can partially perform the functions of a maid, control the delivery of a laundress, household supplies, be able to control reservations and work with clients at all stages. This structure allows you to avoid contradictions in tasks, and it is easier to control the work of employees.
2. The functional structure.
The organizational structure assumes two-level management. One specific Department is the responsibility of the functional Manager, who only deals with his own Department.
Divide the hotel simply into functional departments:
- Reception and accommodation service;
- Catering service;
- Personnel service;
- Financial department.
This scheme improves the efficiency of a particular Department, but due to poor communication between departments, some issues may take a long time to resolve without agreement. It is easy to apply this scheme in medium and large hotels. For mini-hotels, this structure may seem superfluous.
3. Linear-functional structure.
The combination of both structures can be suitable for hotels of any level and size. The work is structured in such a way that the line Manager has functional segments within the Department.
For example, the head of the room Fund reports to the managers of the booking service, reception and accommodation, etc. It turns out that the functional Manager is responsible for his segment, and the linear Manager is responsible for the entire work of the Department as a whole.
This scheme increases the company's staff, so it is used in large hotels. But many recommend using a combination of the two schemes to take advantage of all the structures.